Proposed pilot scorecard
Agree before launch
MeasureBaselineDecision rule
Coach timeTime sampleTarget to agree
Check-in completionCurrent rateTarget to agree
Response turnaroundCurrent medianTarget to agree
Client easeShort pulseNo material decline
Critical exceptionsCurrent logZero critical
Measures meet the agreed thresholds.
HybridKeep the best boundaryPTOS improves the loop; selected functions stay put.
StopLearn without lock-inExport the evidence and close the pilot safely.